A custom product is either a product that gets specially build on your request or a product for which you can choose certain design options. These products can’t be returned with the exception of manufacturing mistakes.
You can fill in our order/request form to request/order a certain product. If the brand is not available in our shop your order will be treated as a request. This means we’ll look into the possible ways to get you your desired products.
If you can’t select your country as a valid shipping option, please contact us through firstname.lastname@example.org to receive shipping details.
If your delivery didn’t make it within the mentioned period of time, please check your tracking link to follow up on the delivery. All the deliveries have a track and trace option implemented. In case this wouldn’t help you out or you think it’s taking too long, please contact us through email@example.com.
If you think a certain product is missing from your delivery, please check whether you have another shipment coming. It may be that the products you ordered are being shipped from another location. If this isn’t the case, please contact us through firstname.lastname@example.org ASAP.
The way we operate ensures a larger product availability. For this we made deals with the brands themselves and with their big distributors that deliver their products to the Military and Law Enforcement. The “downside” is that though Reconbrothers BVBA is located in Belgium, not every product ships from Belgium. This means that the time to ship depends on where you live and where the product comes from. To be legally correct we gave up a delivery period in which your product will be delivered. Shipments to other continents than the EU, may take longer than the given durations, if this is the case you will be informed.
Due to our shop working with suppliers from all over the world who take shipment on their behalf, shipping costs may vary.